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Frequently Asked Questions

What Do I Need To Bring?

North Devon Coasteering provides you with a top quality 5/4mm wetsuits, Buoyancy aid and protective helmet. All you need to bring is a pair of sturdy lace up footwear that covers your feet (ideally trainers), swimwear to wear under the wetsuit and a towel for afterwards! 

Where Do We Meet?

Croyde Bay – Please meet at the national trust car park in Croyde (Moor lane, Croyde, EX33 1PA). We ask that you arrive 15 minutes before your session start time, so the adventure begins promptly. 


Hele Bay – Please meet at Hele Bay public car park (33 watermouth road, Ilfracombe. EX349QY). We ask that you arrive 15 minutes before your session time, so the adventure begins promptly.


PLEASE NOTE – In busy times, we suggest allowing more time to travel. Parking fees are not included in the Coasteering Adventure price.

Are There Changing Facilities And Toilets?

Because we often meet you at the closest point to your chosen coasteering location, we do not provide toilets or changing facilities. However, there are often toilets and cafes close by to the car parks. We recommend you bring a towel and water for afterwards. 

How Long Is The Session?

Our public sessions are 2.5hr in total, this includes time to do paperwork as well as time to get changed before and after the adventure. 
Private bookings or group bookings of over 6 will also be 2.5hr In total. Unless requested otherwise. 
North Devon Coasteering’s Epic adventure will be 4 hours In total. Including the above, plus snacks and drinks on route. 

Conditions

Coasteering takes us into an environment that is controlled by mother nature, as such sometimes conditions can change at the last minute. North Devon Coasteering will always try to let you know at least 24 hours before your session of any weather or ocean conditions changing. 
If your session is unable to go ahead, we will offer you another date or time, credit note or a full refund. 

Age Restrictions

Our Croyde Bay route has a minimum age of 8 years old, the Hele Bay adventure has a minimum age of 10 years old.
If your child is under 18 and you are not participating in the activity with them, you will need to sign a waiver to enable them to take part. 

Is Coasteering Safe?

YES. At North Devon Coasteering, we take safety very seriously. As such we are licenced to run activities by the outdoor licencing authority (AALA). Added to this we are fully insured by a coasteering specific insurance company (AIM), affiliated & qualified under the National coasteering charter ( NCC ) and hold current beach lifeguard qualifications ( RLSS ) 


All our guides are experienced and qualified, with a vast knowledge of the ocean, so please rest assured you are in safe hands! All we ask is that you listen and clearly follow all our instructions and guidelines whilst out on our adventure.

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In the following Terms & Conditions North Devon Coasteering (NDC) will lay out many conditions, by confirming a booking with North Devon Coasteering, you are accepting the Terms & Conditions. 


1.    Making a booking - To reserve the Session Date and to reserve the Coasteering Guides, The Client shall make full payment to NDC.
2.    Payment - Full payment is required before the activity. Payment can be made in the form of account transfer or credit/debit card via the booking system. Any payment made electronically or by telephone confirms acceptance of NDC’S terms & conditions.
3.    Changes by you - An increase in party numbers made to a confirmed booking by the Client can only be made by prior arrangement. Wherever possible, we will try to accommodate the changes. Any price increases incurred through the change in arrangements must be paid in full immediately. No refund will be given if the price is lower than the originally agreed price.
4.    Cancellation by you -
       1.    In the event that you cancel the activity session within 24 hours of the day of the event or you fail to attend / members of your party fail to attend the session, for any reason including unforeseen illness or infirmity (including experiencing COVID19 symptoms by yourself, a member of your party or your/their household, testing positive or the need to isolate), North Devon Coasteering  shall suffer losses. As such, you agree that any monies paid by you shall be forfeited and paid to North Devon Coasteering  as liquidated damages and not as a penalty.
       2.    Cancellation by you up to 24 hours before the day of your activity session is subject to the following refund terms:
*   Up to 14 days before: 100% refund
*   Between 14 days and 7 days inclusive: 50% refund
*  Less than and including 6 days before: Zero refund
We advise clients to take out appropriate insurance that covers cancellation, personal injury and property.


5.  Late arrivals - All North Devon Coasteering activities are programmed to align with the tides in North Devon. As such, In the event of late arrival by you or members of your party, NDC do not issue refunds. It is unreasonable to expect our team to hold the group and ask other customers to wait. As stated throughout this website & on your booking confirmation we ask you to arrive for 15 minutes before your session time for a reason, so please respect that and the others taking part in the activity. The sessions are planned around the tides for your maximum enjoyment!  The team cannot hold the session if you are late as other clients may be booked in and it has a knock on effect to the program and could make the coasteering session more dangerous or not doable at all.
6.   Changes by us - We reserve the right to make changes at any time to the session and services we provide which become necessary due to circumstances beyond our control. NDC will always give you at least 24hrs notice of any changes. 
7.   Cancellation by us - In the event of cancellation by NDC we will firstly offer an alternative package or date and if unacceptable to the client we will refund full payment.
8.   Price Changes - The tariffs printed on this website/form are valid at the time of publication. North Devon Coasteering reserves the right to increase or reduce any of these prices any time after publication. Any changes will be made clear at the time of booking.
9.   Weather - Most activities take place regardless of the weather conditions. However, there can be some very big waves in North Deon.  We reserve the right to alter the session’s content and use different venues/routes as needed for your safety & enjoyment. You will always be given at least 24 hours notice of any changes.  In the event of us being unable to deliver a session we will provide the client with an alternative date, or a credit note to the full value of the cancelled services
6.    Insurance & Liability - North Devon Coasteering has a comprehensive public liability policy. We are happy to provide a copy of our certificate should you need one. Bookings with NDC DO NOT include travel or personal injury insurance. Please ask your insurer for details of the necessary cover for taking part in Coasteering. NDC operates under English law, holds a AALA licence, ongoing DBS checks, registered with the NCC and holds a RLSSGB beach lifeguard qualification.
7.   Client Safety - The Client will at all times during the course, in the interest of safety promptly comply with all reasonable instructions or advice given to them by us. If the client fails to comply with such instructions or advice, NDC reserve the right to exclude the client from the session or refuse carriage of him/her at any time and do not accept any responsibility for any liability, loss expenses or damages arising because of the client’s failure to comply. Any monies paid by the client are not returnable.
8.   Nuisance and Abusive Clients -  NDC reserve the right to exclude a client from a session and refuse carriage if we believe the client to be causing a nuisance or to be abusive to the staff and other clients on the activity. NDC operate a 0 tolerance policy of any abuse or abusive behavior to the staff or others whilst coasteering. We do not accept any responsibility for any liability, loss expenses or damages arising from the nuisance or abusive behavior of the client. Any monies paid by the client are not returnable.
9.   Alcohol & Drugs - Alcohol & Drugs must not be consumed before the commencement of activities, during coasteering or during any breaks. NDC operate a zero tolerance policy on the consumption of drugs or alcohol, if we even suspect a client is under the influence of either, they will not be taking part.  We reserve the right to exclude the client from any services provided by ourselves, if we feel the client is unfit to participate in the service on offer. There will be absolutely no refunds of any type.

10.  Client Fitness - All clients must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking prior to commencement of the activity by completing a medical declaration. It is the responsibility of the participant with a medical condition to check with his or her GP to find out if the activities they will be participating in are within the customer’s physical and/or mental parameters. If the participant is unsure if they are sufficiently well, fit or able for the activity, they are to contact us prior to the day of the activity, to discuss. If the client, in NDC’S opinion, on the day of the activity, is not considered to be sufficiently well, fit or able for the session in the interest of safety we reserve the right to exclude the Client from the session at any time, either before or during the session, in which case it is agreed there shall be no liability to us for any damages, loss or expense and any monies paid by the Client are not refundable.
11.   Client Belongings -  We do not accept any responsibility of any kind for the client’s property of any description, including monies, luggage, baggage and vehicle. Property must in all circumstances be the sole responsibility of the client. North devon coasteering take no responsibility for client’s keys stored in NDC vehicles while on activity, such items are left at the clients risk.
12.   North Devon Coasteering Equipment - Client’s will have the use of North Devon Coasteering’s equipment during their sessions. Whereas NDC takes all reasonable measures to ensure the safety and good condition of that equipment, clients are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
13.    Digital media captured by us -All works are retained copyright, NDC retain the copyright to any images or videos captured by our team of Guides. Photos and video footage are routinely offered to you for FREE after the activity. North Devon Coasteering will use any images they take whilst coasteering for marketing & social media purposes. We respect that some clients, would not prefer this to take place. If so, please let us know before hand. 
14.    Supervision of minors - We will be responsible for activity instruction only. Party leaders who accompany a group of minors will be responsible for the discipline and adequate supervision of all group members outside of activity instruction time. the minimum age requirements for each location must be met.

Terms & Conditions

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